Customer Support Associate
-
Novena MRT, Novena
Novena MRT Station (NS20), 250 Thomson Road, Singapore, 307642
- Full Time, Contract
- 5.5 Day Week
S$2200 - 2600 / month
- Healthcare
- Monday - Friday / office hours & Alternate Saturday (AM)
- Working location: Central
- 1 year contract renewable
Responsibilities
- Handle patient enquiries and appointment scheduling through multiple channels (phone, email, SMS)
- Coordinate medical appointments across various specialties and clinics
- Process referrals from primary care physicians and external specialists
- Send appointment reminders and follow-up communications
- Maintain accurate patient records in the hospital appointment system
- Document all patient interactions in the system
- Provide clear guidance on appointment preparation and clinic locations
- Support patients with special requirements or urgent medical needs
Requirements
- Min GCE O Level / Nitec / Diploma
- At least 2 - 3 years of customer service experiences preferably in healthcare setting
- Possess good communication, organisational and coordination skills
- Ability to exercise initiative, manage pressure and multi-task in a fast-paced environment
How to apply:
Interested applicants, please send in your resume in MS Word format to noreen@dhc.com.sg
We regret that only short-listed applicants will be notified.
Tiong Kai Yuen Noreen
Registration No: R1222616
EA Licence No: 12C6253
About the Employer
BRN/UEN: 201228584R
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