Home appliances - Onsite Installation & Service Technicians
-
Serangoon MRT, Serangoon
+ 2 others
- Full Time
- 6 Day Week
S$1600 - 3000 / month
Responsibilities:
- Installation & Setup: Provide installation and configuration of the various products to ensure full operational functionality before handover to customer for Air-conditional / washing machine/ refrigerator / ceiling fans and etc.
- Preventative Maintenance: Perform routine services and maintenance job such as chemical and maintenance cleaning (Air-conditional), tub cleaning (Washing Machine), coil maintenance (Refrigerator) etc
- Repair and Service Support: Work independently to diagnose and troubleshoot any onsite issues, maintain low repeat repair and ensuring first time fix. Ensure all works are carried out accordance with safety protocols
- Service Recovery and Customer Excellence: Maintain high CSAT (Customer satisfaction by providing clear explanation to the customers, maintain a clean workspace and collect feedback from customer for future product and service improvement
- Documentation: Accurately record the service reports, part use and customer feedback timely
- Ad-hoc job: In-house diagnose and repair the product return from customer, warehouse spare part arrangement and disposal activities and handle any ad-hoc projects and duties assigned by reporting manager
Requirements
- Technical: Min 0-2 years of working experience as an onsite technicians in consumer electronics industry
- Problem Solving: Ability to troubleshoot electrical wiring, system issue and knowledge in networking, android/ IOS system is a plus
- Communication: Excellent interpersonal skills and ability to convey technical issues to users
- Licensing: Posses class 3 SG driving license is a plus. Others certificate and license for the specific jobs such as welding, electrical work, plumbing, refrigerant handling is advantage
- Working hours: 6 days work week including weekend. Willing to perform overtime work as required
- Education: O level or above
About the Employer
BRN/UEN: 199304709Z
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