Customer Service Assistant/Officer (WEST) - 1 Year Contract + Completion Bonus + Transport Provided
-
Tukang MRT, Boon Lay
10 Sunview Road, Singapore, 627617
- Contract
- Shifts
S$2600 - 3000 / month
YOUR ROLE
The Warehouse Customer Services Administration (CSA) acts as the primary interface between customers and warehouse operations. The role ensures accurate order processing, timely communication, and service‑level compliance while supporting smooth coordination between customers, warehouse teams, transport providers, and internal stakeholders in a contract logistics environment.
WHAT YOU WILL BE DOING
1. Customer Order Management
· Receive, validate, and process customer orders in the WMS/ERP system.
· Ensure orders comply with customer SOPs, cut-off times, and SLA requirements.
· Monitor order status and proactively highlight delays or exceptions.
2 Warehouse & Operations Coordination
· Liaise closely with warehouse teams (inbound, outbound, inventory) to ensure accurate and timely order fulfilment.
· Communicate special handling instructions, priority orders, and value-added services (VAS) requirements.
· Coordinate with transport teams on delivery scheduling, amendments, and exceptions.
3 Inventory & Documentation Control
· Support inventory-related enquiries such as stock availability, shortages, overages, and ageing reports.
Verify and maintain accuracy of operational documents including DOs, packing lists, invoices, and PODs. · Assist in inventory reconciliations and discrepancy investigations in collaboration with Inventory Officers.
4 SLA & Performance Monitoring
· Track daily order fulfilment performance against agreed SLAs and KPIs.
· Prepare and distribute daily, weekly, and monthly customer reports (orders, inventory, exceptions).
5 Compliance & Quality Assurance
6 Continuous Improvement
WHAT ARE WE LOOKING FOR
- Diploma in Logistics, Supply Chain management / Business Administration
- At least 1-2 years of relevant working experience
- Good experience in using SAP or WMS Problem solving skills
- Excellent MS office knowledge, particularly Excel spreadsheet usage
About the Employer
BRN/UEN: 198304000N
Share this to your friends
A few more jobs you might be interested in
[1-YEAR💰$2,100]✈️👩🏻✈️AIRPORT PASSENGER SERVICE OFFICER👩🏻✈️ ~YC
- Contract
- Changi Airport MRT, Changi
Last updated on 17 Sep 2026
S$ 2100 per month
📢 IMMEDIATE HIRING – CUSTOMER SERVICE OFFICER✈️Changi Airport 💰Up to $2,600 VL
- Contract
- Changi Airport MRT, Changi
Last updated on 17 Sep 2026
S$ 2100 - 2500 per month
✈️ HIRING: CUSTOMER SERVICE ASSISTANT / PASSENGER SERVICE ASSISTANT ✈️ VL
- Contract
- Changi Airport MRT, Changi
Last updated on 17 Sep 2026
S$ 2100 - 2500 per month
⛴️ $12/HR | TEMP CUSTOMER SERVICE OFFICER | TANAH MERAH⛴️ | 7AM–2PM
- Contract
- Changi Airport MRT, Changi
Last updated on 17 Sep 2026
S$ 12 per hour
Temp Customer Service Officer | Maternity Cover | Up to $2,100 / Month
- Contract
- Raffles Place MRT, Downtown Core
S$ 2100 per month
Warehouse Supervisor / Operations Team Lead (UP $3500 Basic / East / West / 5 Days / Bonuses)
- Full Time, Contract
- Various Location
Last updated on 15 Sep 2026
S$ 2700 - 3500 per month
Shipping Admin / Logistics Officer - No Exp (UP $3300 Basic / East / West / 5 Days / Bonus)
- Full Time, Contract
- Various Location
Last updated on 15 Sep 2026
S$ 2500 - 3400 per month
Warehouse Supervisor / Operations Team Lead (UP $3500 Basic / East / 5 Days / 2Y Exp / Bonuses)
- Full Time, Contract
- Various Location
Last updated on 14 Sep 2026
S$ 2700 - 3500 per month
Logistics Officer / Shipping Coordinator - No Exp (UP $3300 Basic / East / 5 Days / AWS + Bonus)
- Full Time, Contract
- Various Location
Last updated on 14 Sep 2026
S$ 2500 - 3400 per month
Back 
