Customer Service Officer

Location:
Entire Singapore
Singapore
Map
Job Types: Full Time

S$2500 - 2700 / month

Are you a people person who enjoys sales and building relationships?

We are looking for a confident and results-driven Customer Service Officer to join our clinic team. This is more than a traditional customer service role —you will play an active part in growing the clinic, converting opportunities and building long-term patient relationships.

Responsibilities

Convert– Engage patients, understand their needs and support the conversion of recommended care plans.
Follow Up – Manage leads and patient follow-ups, handle objections and close opportunities.
Retain– Build strong relationships and encourage patients to continue and renew their care.
Grow– Generate referrals from existing patients and support patient acquisition activities.
Recommend– Introduce relevant clinic products and services based on patient needs.
Engage– Create a positive patient experience from their first visit onwards.
Advocate– Develop opportunities for genuine Google reviews, testimonials, case studies and patient stories.
Collaborate– Work closely with Doctors and the clinic team to ensure a seamless patient journey.

We’re looking for someone who:

Has proven sales or business development experience.
Is confident communicating with customers and building rapport.
Enjoys working towards targets and achieving results.
Are comfortable handling objections and closing sales.
Has strong follow-up and relationship-building skills.
Is proactive, positive and takes ownership of their work.
Can balance commercial results with a genuine focus on customer experience.
Willingness to support neighbouring clinics through cross-deployment when required.
Able to work shifts, including weekends and evenings when required.

Experiencein healthcare, wellness, insurance, hospitality, retail or B2C sales will be anadvantage.