Member Relations Executive

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Location:
Toa Payoh MRT, Toa Payoh
530 Lorong 6 Toa Payoh, Singapore, 310530
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Job Types: Full Time, Contract
Timing/Shifts: 5 Day Week

S$2300 - 2500 / month

Membership & Facilities Executive (Contract)

Working Hours Monday – Friday: 11.45am – 9.00pm Saturday: 8.45am – 6.00pm

About the Role

Join Club HDB as a Membership & Facilities Executive and be the face of a vibrant community serving members across sports, wellness, and lifestyle programmes. You will play a key role in ensuring our members enjoy a seamless and welcoming experience every time they walk through our doors.

What You'll Be Doing

You will manage reservations for our sports and recreational facilities — including tennis courts, a multi-purpose hall, dance studio, and meeting rooms — ensuring smooth scheduling and high member satisfaction. You will also coordinate member services such as discount schemes, promotional activities, and staff benefit passes, keeping accurate and up-to-date records throughout.

Beyond facilities, you will handle registrations for our range of programmes including yoga classes, dance sessions, talks, and outings. Processing membership applications and renewals will also be part of your day-to-day, and you will be expected to maintain our member database in line with club policies.

What We're Looking For

The ideal candidate is organised, people-oriented, and comfortable working in a fast-paced service environment. Prior experience in customer service, membership management, or facilities coordination is an advantage, though we welcome candidates who are eager to learn.

You should be proficient in MS Office and comfortable working with database systems. Experience handling cash transactions and basic accounting is a plus. Most importantly, you are someone who takes pride in delivering a consistently good experience to the people you serve.

Please note that this role requires availability on Saturdays and occasionally on public holidays.

Why Join Us

Collaborative and positive workplace culture where employees are respected and valued. Exciting work environment with opportunities to solve meaningful problems innovatively.