Customer Service Executive

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  •  
    City Hall MRT, Downtown Core

    + 2 others

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  •   Full Time
  •   5.5 Day Week

S$3500 - 4500 / month


  • Develop and implement customer service policies and procedures to standardize the team’s support delivery.
  • Oversee the performance evaluation of the customer service team to maintain service standards.
  • Serve as the main point of contact for escalated customer issues, working to resolve complex problems efficiently.
  • Monitor and analyze key performance indicators (KPIs), such as response times and customer satisfaction ratings, to measure team effectiveness.
  • Prepare and present reports on customer service trends, team performance, and customer feedback to senior management.
  • Liaise with other departments, including product and marketing, to provide insights from customer feedback and contribute to service improvements.
  • Coordinate the team’s workflow and scheduling to ensure adequate coverage and timely handling of customer inquiries across all channels. 
  • Provide efficient service to all customers, including serving of food and beverage.

Part-time position available - SGD 15.00-18.00/ per hour

Part-time position available - SGD15.00-18.00/ per hour

About the Employer

Bomul Holdings Pte Ltd
BRN/UEN: 202523731D
Normally responds in 2-3 days

View employer profile

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