Customer Response Officer (12 Hrs Shift Work, Aviation, Changi Aiport)
-
Changi Airport MRT, Changi
Terminal 1 / Jewel - Changi Airport, 80 Airport Boulevard, Singapore, 819642
- Full Time
- Shifts
S$2100 - 2500 / month
Job Responsibilities:
- Serve as a focal point of contact for customer on aircraft status monitoring, work progression and smooth running of FH3P daily operations.
- Updating of flight schedules into WATS and ensure that all re-timed flights are manually amended in WATS.
- Ensure precise and on time communication regarding all schedule disruptions with customers.
- Generate daily flight movement report.
- Ensure that EOHFs are correctly raised for all chargeable transits.
- Collating seasonal flight schedules
- Scanning and forwarding of tech logs/fuel chits/TR check sheets to MCC/airlines.
- Monitor and manage incoming telex and emails from Airlines regarding changes to a/c type, equipment, work requirements to ensure customers’ requests are processed.
- Follow through with differing post-flight operating procedures, depending on the airline requirement.
- Send delay reports to customer MCC, update delay reports into CAMS and consolidate all reports for weekly reporting.
- Keep track of all details regarding AOG and Ad-hoc requests
- Performs such other duties as assigned to him/her by the Customer Response Executive (CRE)
Job requirements:
- Minimum ITE Certificate / Diploma in any discipline
- Possess good communication skills
- Good experience in MS Office (Word, Excel, Powerpoint)
- Able to work under pressure
- Able to work 12 hours rotating shift work (Including weekends and Public Holidays)
About the Employer
BRN/UEN: 201409301Z
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