Customer Service Coordinator (Pivot Table, Vlookup) @ Geylang Bahru ~
-
Geylang Bahru MRT, Kallang
- Full Time, Contract
- 5 Day Week
S$2500 - 2800 / month
Leading Utilities Group company
Duration: 6 months, extendable/convertible
Working Location: Kallang Sector
Working hours: 08.30am – 6.00pm (Monday to Friday)
Job Responsibilities
- Manage end-to-end refund requests, including customer communication and status updates.
- Coordinate with third-party providers and Accounts Payable (AP) on refund processing and payment tracking.
- Prepare and process weekly refund batches and reconciliation activities.
- Monitor refund cases and maintain accurate supporting documentation.
- Generate reports on pending, failed and completed refunds.
- Follow up on outstanding cases to ensure timely closure.
- Support ad hoc operational and administrative activities as required.
Requirements
- Diploma in Business Administration, Operations, or related disciplines.
- Strong Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP, data validation and filtering.
- Strong attention to detail, organizational and multitasking skills.
- Good communication and stakeholder management skills.
- Able to work independently and meet tight deadlines.
- Relevant operations/customer service experience is an advantage.
- Entry-level candidates with strong administrative skills are welcome.
EA Personnel Name: Bertram Lee
EA Personnel No: R1988043
EA License No: 01C4394
About the Employer
BRN/UEN: 200007268E
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