IT SUPPORT OFFICER/LOCAL DIP/MON-FRI/UP TO 3.2K/ALEXANDRA POINT/2-3 YEARS EXP
-
Pasir Panjang MRT, Queenstown
Lobby, Alexandra Point, 438 Alexandra Road, Singapore, 119958
- Contract
- 5 Day Week
S$3000 - 3200 / month
End User Service Management
• Follow Request/Incident/Problem Management process
• Update and resolve tickets that have been assigned and completed
• Assess and apply resolution as per the Knowledgebase
• Meet required stipulated SLAs
2. Essential Support Tasks
• Support Chairman's office staff and IT needs
• Meeting Room Management and meeting support
• Support Ad-hoc project deployments
• Company designated on site/premise support as required.
3. Mobile Device Management
• To deploy mobile devices (phone/tablet) to users
• Apply Corporate Mobile Device Management software
• Troubleshooting of mobile devices issues
4. Print Management
• Maintenance on the Printer/Copier/Label printer
• Contact the respective Service Provider for servicing (toner and waste cartridge)
• Toner Inventory management
5. Asset Management
• To contact Authorized Service Provider for hardware repair
• To test and prepare new machines with the client company's latest OS image
• Asset tagging of machine and updating of the asset database
• Disk wiping and disposal of hardware
Other Requirements:
• 2-3 years experience working for IT Support organization
• Excellent Customer Service and interpersonal skills
• Able to work independently is a MUST
• Able to communicate clearly with technical and non-technical audience, both verbally and written
• In-depth knowledge of Microsoft Office and Google Suite Applications
• Basic understanding of Network Protocols
• A good understanding of Web conferencing and mobility technologies
About the Employer
BRN/UEN: 199002450W
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