Social Media Executive
-
Eunos MRT, Geylang
1 Joo Chiat Road, Singapore, 420001
- Full Time
- 5.5 Day Week
S$2000 - 2800 / month
We are looking for a bilingual (English/Malay) hands-on executive to manage our online sales channels. You will be the bridge between our brand and our customers—handling inquiries, processing orders, and creating engaging banners that convert.
Key Responsibilities (E-commerce 70% / Social 30%)
- Customer Engagement (60% of time): Manage live chats & inquiries on Facebook, Instagram, TikTok, Lazada, and Shopee. Convert questions into sales.
- Order & Parcel Management: Process orders, coordinate with logistics partners (parcel tracking, returns, failed deliveries), and ensure same-day dispatch.
- Complaint Resolution: Handle return/refund requests, damaged goods claims, and disputes professionally (within 24-hour SLA).
- Creative Banners: Design promotional banners and product thumbnails using Canva or Photoshop for campaign periods (e.g., 10.10, 11.11, Payday sales).
- Marketplace Operations: Update product listings, monitor stock levels, and optimise keywords for Lazada/Shopee.
Requirements (Must-Have)
- Min 1 year experience in E-commerce customer service OR social media commerce (Singapore market preferred).
- Proficient in Canva (must) or Photoshop (good to have).
- Language: Fluent English + Proficient in Malay (written & spoken) – *essential because >70% of our customers are Malay-speaking.*
- Familiar with Lazada & Shopee Seller Centre (basic navigation, refund process, chat tools).
- Able to work 5.5 days/week (including Saturday half-day). Off day on Sunday + 1 weekday.
Good to Have (Bonus Skills)
- Experience with TikTok Shop or Live selling.
- Basic knowledge of Parcel tracking systems (e.g., NinjaVan, J&T Express).
- Video editing (CapCut) for simple TikTok replies.
We Offer (Sell the benefits)
- Fixed Saturday half-day – finish by 1pm, not full day.
- Performance bonus (monthly KPI on response time & sales conversion).
- Annual leave: min 7 days
- Training: Sponsored Canva Pro & marketplace certifications.
- Local team culture – no overnight shifts, no cold calling.
About the Employer
BRN/UEN: 200511778H
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