Customer Care Officer - Escalation Team ($2550 + Incentives) | Central WA 96141963
-
Marina Bay MRT, Downtown Core
- Contract
- 5 Day Week
S$2550 - 2800 / month
RecruitFirst is hiring! You will be outsourced to:
Job Details:
📍Location: Central
💰Salary: $2,550 per month basic + $10 per day shift allowance (for 2pm-11pm shifts) + KPI incentives $200
⏳Duration: 1 year contract renewable.
⏰Working hours: Mon - Fri, 9.30 am to 6.30 pm
5 days a week rostered across Monday to Sunday.
Shift A: 7am – 4pm
Shift B: 9am – 6pm
Shift C: 2pm – 11pm
Need be open to all shift, they will roster you any of the shift on a fixed basis, you may be asked your preferred shift, but ultimately will still need to follow their manpower needs.
You will be working under training and quality department for the first 6 months as maternity cover:
- Audits and Monitoring
- Compliance Adherence
- Create Training Materials
- Feedback Collection
- Content Management
- Other duties as assigned by Supervisor
(After 6 months - back to customer escalation team)
Job scope:
• Answer all open/escalated issues with urgency correspondence from customers, via call, email or salesforce. (No in-person handling) (within stipulated SLAs) – Average 12 cases per day
• No compliance critical mistakes
• Investigate, review, and complete all unresolved issues from all regulatory
• Monitor and report potential risks such as outages or bugs, non-compliance
Requirements
- Reliable, good attitude, willing to go the extra mile kind of personality and has good command of English
- Min O levels or equivalent
- Handled escalation complaints before
Interested applicants, please send your resume to [email protected] or click here to apply now.
All applications will be treated with strict confidentiality. We regret that only shortlisted candidates will be notified. Thank you.
Jessica Chia Huey Lee (R1219949)
Senior HR Ops Associate
RecruitFirst Pte Ltd E.A.13C6342
About the Employer
BRN/UEN: 201302617D
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