Guest Service Officer (Bellman)
-
Chinatown MRT, Outram
- Full Time
- 5 Day Week
S$2100 - 2400 / month
Worldwide Hotels is Singapore's largest homegrown tourist-class hotel group. We own and manage 41 properties under 7 brands - ICON Hotel, V Hotel, Hotel Boss, Hotel Mi, Value Hotel, Venue Hotel and Hotel 81 - with over 8,600 rooms at strategic locations in Singapore.
As we expand our international footprint, Worldwide Hotels owns 11 hotels in Australia, Malaysia, Japan, South Korea and Thailand.
Job Responsibilities:
- Welcoming guests upon their arrival at the hotel and assist them in handling their luggage and directing them to the front office reception for check-in.
- Assist in the loading and unloading of guests’ luggage (upon guests’ arrival & departure), count the number of pieces of luggage to ensure that no luggage goes missing.
- Ensure that the drive-in / driveway is clear at all times to facilitate loading and off-loading of luggage.
- Assist guest on their transportation needs and recommend the use of hotel facilities whenever possible.
- Deliver guests’ correspondence and packages to rooms or wherever designated.
- Ensure the workplace is clean and well maintained at all times.
- Escort guests to their rooms, explaining the facilities of the hotel etc.
- Assist in driveway as required.
- To report on any loss and found item.
- Any other duties within reasonable scope as assigned.
- Support the company's sustainability initiatives and contribute to its efforts in building a more sustainable and inclusive organisation.
Job Requirements:
- Prior experience in guest service and support operations would be an added advantage although training will be provided.
- Ability to converse in basic English for interaction with guests / understanding guests’ needs & request.
- Able to maintain a friendly and positive demeanor.
- A team player with the ability to work with minimum supervision.
- Able to perform 9 or 12 hours shift duties and able to work on weekend and during public holidays.
- Able to adhere to standard operating procedures / policies on workplace safety.
About the Employer
BRN/UEN: 201021433E
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