Customer Care Specialist (Up $2750 gross , Tech industry* ) Hybrid WFH WA 82280387
S$2550 - 2800 / month
5 days a week rostered across Monday to Sunday.
1 year contract renewable.
Salary: $2,550 per month basic + $10 per day shift allowance (for 2pm-11pm shifts) + KPI incentives $200
Shift A: 7am – 4pm
Shift B: 9am – 6pm
Shift C: 2pm – 11pm
please be open to all shift, they will roster you any of the shift on a fixed basis, you may be asked your preferred shift, but ultimately will still need to follow their manpower needs.
You will be working under training and quality department for the first 6 months as maternity cover:
- Audits and Monitoring
- Compliance Adherence
- Create Training Materials
- Feedback Collection
- Content Management
- Other duties as assigned by Supervisor
(After 6 months - back to customer escalation team)
Job scope:
• Answer all open/escalated issues with urgency correspondence from customers, via call, email or salesforce. (No in-person handling) (within stipulated SLAs) – Average 12 cases per day
• No compliance critical mistakes
• Investigate, review, and complete all unresolved issues from all regulatory
• Monitor and report potential risks such as outages or bugs, non-compliance
Requirements
- Reliable, good attitude, willing to go the extra mile kind of personality and has good command of English
- Min O levels or equivalent
- Handled escalation complaints before
Interested applicants, please send your resume to aliciasl.lim[at]recruitfirst.co or click "Apply Now" below
Alicia Lim Si Le
R2197748
EA License No. 13C6342
Only shortlisted candidates will be contacted.Thank you
RecruitFirst is Hiring! You'll be deployed to the above.
About the Employer
BRN/UEN: 201302617D
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