Customer Service & Administrative Executive
-
Somerset MRT, Orchard
- Full Time
- 5.5 Day Week
S$2200 - 3000 / month
Anake is your personal guide, understanding your skin’s genetic blueprint and discovering what works best for you. We are committed to creating a personalised skincare regimen tailored to your unique genes, and become the beauty brand people trust most.
Why Join Us
We are seeking a highly motivated Customer Service Executive who is eager to challenge themselves, and grow alongside the company as we expand into an international powerhouse. This role combines administrative excellence with strong client communication, making it ideal for someone who is detail-oriented, people-driven, and passionate about delivering top-quality service.
Customer Engagement
- Manage client records with accuracy and confidentiality
- Schedule appointments and coordinate with therapists
- Assist in planning and executing customer membership and loyalty programmes
- Provide accurate information to clients on services, promotions, and ongoing packages
- Conduct follow-ups feedback and ensure post-service satisfaction
- Handle all incoming phone calls and emails professionally and promptly
- Address customer complaints and carry out service recovery with professionalism
Requirements
- Prior administrative or customer service experience is a plus
- Strong communication and interpersonal skills with effective client engagement
- Highly organized with strong multitasking skills
- Positive mindset and is willing to learn and adapt in a fast-paced environment
- Fluent in English and Mandarin, with the ability to converse effectively with mandarin-speaking clients
Working Hours & Arrangement
- Monday to Friday: 9am to 6pm
- Saturday Half-day Work From Home; required to be contactable to answer client's queries
Compensation & Benefits
- Salary Range: $2,200 – $3,000 (based on experience)
- Fun and vibrant working environment
- Exciting benefits and staff perks
- Career growth and development opportunities as we expand internationally
About the Employer
BRN/UEN: 201502239Z
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