Customer Service Executive $2,700 - $2,800
-
Bishan MRT, Bishan
- Full Time
- 5 Day Week
S$2700
Customer Service Executive
Basic: $2,700 - $2,800
Location: Bishan
Working hours: 9am to 6pm , Monday to Friday
Key Responsibilities
- Providing timely and accurate support to riders and driver-partners via walk-in, hotline, and email channels.
- Resolving a wide range of customer issues including trip disputes, payment discrepancies, account verification, safety concerns, and lost-and-found items.
- Documenting all customer interactions accurately in our CRM system while maintaining strict compliance with Singapore's Personal Data Protection Act (PDPA).
- Escalating complex or sensitive cases (e.g., safety incidents, regulatory matters) to the Team Lead with comprehensive context and documentation.
- Assisting driver-partners with onboarding queries, vehicle documentation checks, and platform navigation support.
Required Qualifications and Skills
- Minimum 1–2 years of frontline customer service experience, preferably in a fast-paced environment (transport/logistics/tech sectors advantageous).
- Solid understanding of PDPA requirements and commitment to safeguarding customer data privacy.
- Excellent problem-solving skills with the ability to de-escalate tense situations calmly and professionally.
- Familiarity with CRM systems and comfort working with digital tools/platforms
Desired Qualifications and Skills
- Prior experience in the ride-hailing, taxi, or broader transport sector in Singapore.
- Understanding of LTA regulations governing private-hire vehicles and ride-hailing operations.
- Experience handling safety-related incidents or vulnerable customer situations.
- Basic proficiency in data entry and reporting to support weekly service metrics tracking.
- Demonstrated empathy and cultural sensitivity when interacting with riders and driver-partners from diverse backgrounds.
Victor Gan (R1550441)
Swift Search Global Pte Ltd (EA 18C9495)
About the Employer
BRN/UEN: 201839035G
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