Outlet Supervisor / Shift Lead

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Location:
Holland Village MRT, Bukit Timah
+ 2 others
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Job Types: Full Time
Timing/Shifts: 5.5 Day Week

S$3000 - 3400 / month

About Acai Guru
We're a homegrown Singapore brand serving healthy, creative açaí bowls and frozen yoghurt at KAP Mall and NTU North Spine. Every bowl is made to order with fresh, quality ingredients in delicious, colourful combinations that keep customers coming back.

The role
As Outlet Supervisor, you're the person who makes each shift run well. When you're on the floor, the outlet is yours: the team, the quality of every bowl that leaves the counter, and how every customer feels when they walk away.

As a young and growing brand, we give you a real say in how things work, from setting up the line for a lunch rush to training new crew and refining our SOPs. You'll work directly with our Operations Manager and founders, and good ideas get acted on quickly.

You'll lead a young, energetic crew, many of them students, so we're looking for someone who enjoys developing people: firm on standards, warm in how you get there. As Acai Guru grows, so does this role, with a clear path towards Outlet Manager for the right person.

What you'll do

Carry out opening or closing duties on assigned shifts, including cash-up on our POS
Lead and coach the crew, keeping the line moving at peak hours
Hold the standard on every bowl: portions, presentation, and speed
Own food safety and hygiene on shift
Manage stock, prep, deliveries, and wastage
Train new crew and help refine our SOPs
Handle customer feedback calmly and fairly

What we're looking for

2+ years in food service preferred, previous experience in supervisor/manager/senior crew roles are advantageous
Hardworking, reliable, and proud of doing things properly
Passionate about food, service, and great customer experiences
A leader who sets the tone through their own work ethic
Calm and organised during rushes
WSQ Food Safety Course Level 1 (or willing to obtain it)
Able to work weekends, public holidays, and rotating shifts at KAP Mall or NTU