Call Centre Agent (Inbound)
-
Changi Airport MRT, Changi
Prison Link Centre (Changi), 990 Upper Changi Road North, Singapore, 506968
- Full Time
- 5.5 Day Week
S$2000 - 2300 / month
Responsibilities:
- Handle inbound and outbound calls related to stakeholder matters, visit bookings, policies, procedures and general enquiries.
- Provide clear and accurate information in accordance with client’s guidelines & ensure compliance with data protection, security and operational procedures.
- Assist callers with appointment scheduling, visit arrangements and document verification.
- Escalate complex, sensitive or security-related matters to relevant officers or departments.
- Maintain strict confidentiality of stakeholder and organisational information.
- Record and update case details accurately in the system.
- Manage feedback, complaints and appeals professionally and empathetically.
- Support administrative duties such as data entry, report generation and follow-up coordination when necessary.
- Adhere to service level standards and performance KPIs.
- Verify caller identity and authorisation before releasing any controlled information.
- Manage difficult or confrontational callers professionally while maintaining authority and control.
Requirements:
- Minimum GCE'O' level qualification or equivalent
- Minimum 1 year experience in a call centre setting is advantageous
- Proficient in relevant computer applications i.e. Microsoft Office
- Able to speak and write more than one language
- Must be able to handle stress extremely well
- Good verbal communication skills
Other Information:
- Monthly basic salary range of $2,000 to $2,300
- Employment is subject to confirmation after 12 weeks of probation
- Training is provided
- Official working hours are from Mondays to Fridays, from 8.30am to 5.30pm, and Saturdays from 8.30am to 12.30pm
- Workplace is at Upper Changi area of Singapore (more information during the interview)
- Recruitment is subject to background check and clearance
About the Employer
BRN/UEN: 200411570H
Share this to your friends
A few more jobs you might be interested in
Butler Command Centre (Call Centre)
- Full Time
- Bayfront MRT, Downtown Core
Last updated on 17 Sep 2026
S$ 3200 - 3400 per month
$15.95/hr | Govt Customer Service / Call Centre | Office Hours | Work-life balance!
- Full Time, Contract
- Novena MRT, Novena
S$ 14.5 - 16 per hour
✨6 Months - 1 year✅ Call Centre Agent x Many☎️ up to $2800✅ Ubi 📍FAST FEEDBACK👍🏻WA 88475776
- Full Time, Contract
- Ubi MRT, Geylang
Last updated on 16 Sep 2026
S$ 2600 per month
📞 Customer Service /Call Centre Agent ✅ $2600 | Stable 🕛Can start 5 Oct!👍🏻 WA 88475776
- Full Time, Contract
- Various Location
Last updated on 16 Sep 2026
S$ 2500 - 2600 per month
📞 CALL CENTRE OFFICER @ CENTRAL [RESUME BOOSTER | NO EXP REQUIRED | 5 DAYS] - ABT
- Full Time, Contract
- Various Location
S$ 2500 - 2900 per month
Customer Support Associate
- Full Time, Contract
- Novena MRT, Novena
Last updated on 15 Sep 2026
S$ 2200 - 2600 per month
PM CALL-CENTRE OFFICER from 8AM (8HOURS SHIFT)/ $2600 - $3800 + SHIFT ALLOWANCE /5 DAYS/BANKING
- Full Time, Contract
- Various Location
Last updated on 13 Sep 2026
S$ 2700 - 3800 per month
🤵📞CALL CENTRE AGENT (5 DAY WORK WEEK | FULL-TIME / PART-TIME | 💰EARN UP TO $3,000 | APPLY NOW)
- Part Time, Full Time, Contract
- Aljunied MRT, Geylang
Last updated on 13 Sep 2026
S$ 2100 - 3000 per month
Back 
