Senior Customer Service Executive (Hybrid Operations)
-
Serangoon North MRT, Hougang
Lovet (S) Pte Ltd, 55 Serangoon North Avenue 4, #09-08/09/10, S9 Building, Singapore, 555859
- Full Time
- 5 Day Week
S$2800 - 3500 / month
Employment Type: Full-Time
Work Location: Serangoon
Working Hours:
5 working days, including rotational weekends
Weekdays: 9:00am – 6:00pm
Weekends: 10:00am – 7:00pm
Responsibilities:
- Deliver exceptional customer service across all communication channels, including emails and social media platforms
- Handle customer enquiries, orders, exchanges, returns and refund requests accurately and efficiently
- Resolve customer concerns professionally while ensuring a positive customer experience
- Manage escalated customer cases and provide appropriate service recovery within company guidelines
- Monitor daily customer service inboxes to ensure timely responses and resolution of cases
- Support backend operational tasks, including order processing, fulfilment coordination and issue resolution
- Work closely with Operations and Retail teams to resolve customer-related matters
- Assist in maintaining and improving customer service SOPs and workflows
- Support onboarding and provide guidance to junior Customer Service Executives
- Identify recurring customer issues and recommend process improvements to enhance operational efficiency
- Maintain accurate customer records and documentation
- Support ad-hoc customer service and operational duties as assigned
Requirements:
- Minimum 2-3 years of customer service experience, preferably in fashion or e-commerce
- Strong problem-solving skills with the ability to manage challenging customer situations independently
- Excellent written and verbal communication skills (mandatory in English)
- Highly organised, detail-oriented and able to multitask in a fast-paced environment
- Strong sense of ownership with the ability to prioritise tasks independently
- Positive attitude with excellent interpersonal and teamwork skills
- Customer-first mindset with good business judgment
About the Employer
BRN/UEN: 201725152G
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