Customer Service Executive
-
Tawas MRT, Western Water Catchment
Nirvana Memorial Garden, 950 Old Choa Chu Kang Road, Singapore, 699816
- Full Time
- 5 Day Week
S$2600 - 3300 / month
1. Transaction Processing & Documentation
- Process purchase orders accurately in the system with complete supporting documentation, in compliance with PDPA guidelines
- Perform collection of payments, including instalments, new sales, and ancillary items (e.g. praying items)
- Process refunds, payments, memos, and credit notes in accordance with company procedures
- Issue official receipts for payments received via bank transfer and PayNow
- Scan and upload purchase order and related documents into the system in a timely manner
2. Customer & Agent Support
- Attend to walk-in customers and manage service queues efficiently
- Respond to customer and agent enquiries relating to billing and other service matters in a professional manner
- Provide support to agents in documentation processing and submission
- Handle customer feedback, complaints, and follow-ups effectively
- Support agents with customer-related matters when required
3. Administrative & Operational Duties
- Maintain and update Giro application records in Excel and ensure timely submission of forms to the collections team
- Perform weekly bank deposits for cash collections in accordance with internal controls
- Liaise and coordinate with relevant departments to ensure smooth workflow and service delivery
4. Compliance & Controls
- Ensure all transactions and documentation adhere to company policies, internal controls, and PDPA requirements
- Maintain accuracy, confidentiality, and proper record-keeping at all times
5. Other Duties
- Undertake any other assignments as delegated by immediate superior from time to time
Requirements & Qualifications:
- Good interpersonal and communication skills
- Strong attention to detail with high level of accuracy
- Able to work independently as well as collaboratively within a team
- Willingness to learn and adapt to operational requirements
Working Hours:
- Working hours are 8:30 AM to 5:15 PM, based on a 5-day rotating roster.
- No night shift, required to work on weekends and public holiday.
About the Employer
BRN/UEN: 200401183W
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