Guest Experience Executive [Central]
-
Newton MRT, Newton
+ 5 others
- Full Time
- 5 Day Week
S$3200 - 3600 / month
Location: Orchard
Working Hours: 5 days work week, shift required
Salary: Up to $3600 + aws + flexi benefit + staff meals
Our client is a leading global hospitality company. They are seeking a passionate Guest Experience Executive to be the primary point of contact for VIP and long-stay guests. This role focuses on delivering personalised service, creating memorable first impressions, and ensuring seamless guest journeys across all departments.
🎯 Key Responsibilities
- Manage VIP and long-stay guest relationships, anticipating needs and preferences.
- Welcome guests warmly and maintain a strong presence in the lobby.
- Handle guest feedback and complaints with professionalism and empathy.
- Coordinate with Front Office, Housekeeping, and F&B to ensure smooth service delivery.
- Support loyalty programmes and guest recognition initiatives.
- Uphold brand standards in lobby experience and guest interactions.
👤 Requirements
- Prior experience in guest services, front office, or hospitality preferred.
- Strong communication and interpersonal skills.
- Ability to handle guest issues calmly and professionally.
- Detail-oriented with a guest-first mindset.
- Proficiency in hotel property management systems is an advantage.
- Flexible, accountable, and committed to service excellence.
EA Personnel Name: Amanda Wee
EA Personnel No: R25157669
EA License No: 25C2695
About the Employer
BRN/UEN: 202503459R
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