Junior IT Helpdesk/ Service Desk Engineer (Immediate starter)
S$2500 - 3500 / month
- Provides off-site support to end-users (from healthcare environment) with good customer satisfaction
- Provide first level support to troubleshoot and solve technical problems
- To provide accessible, timely, effective, efficient, and professional quality service to resolve problems
- Prompt response to queries via voicemail / email / fax
- Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests
- Coordination for employee user account administration, activation, changes, and terminations
- Receive and answer all users' IT service request calls
Requirements:
- IT technical support experience or call centre experience is a plus
- Strong communication and customer service skills.
- Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.
About the Employer
BRN/UEN: 201837393M
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