CUSTOMER SERVICE EXECUTIVE

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  •  
    Novena MRT, Novena

    Singapore

    Map

  •   Full Time
  •   6 Day Week

S$2000 - 2400 / month


Duties and Responsibilities includes:

  • Able to commit on weekends and public holidays
  • Maintain excellent guest services through standardized operations
  • Support operations with staff movement - rostering, leave managment, etc
  • Assist with schedule/reschedule of appointment for guests
  • Managing guests expectations and attend to enquiries;
  • Promote & sell products and encourage pre-booking of future appointments;
  • Recommend various services to ease cross-service booking;
  • Confirm appointments daily to ensure services slots are filled;
  • Informing team members of daily schedules and/or any adjustments;
  • Resolving guests feedback and complaints
  • Supporting Service staff when required;
  • Responsibility for accuracy in opening and closing of daily POS sales
  • Support and manage Inventory and ensure processes (paperwork) is maintained
  • Maintain complete tidiness and cleanliness of the salon
  • Upkeep prime maintenance of hair equipment
  • Assist with other duties within the Salon scope of work when required

About the Employer

KARVA INTERNATIONAL PTE. LTD.
BRN/UEN: 201913774W
Normally responds in 6-7 days

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