Customer Service Officer
-
Upper Thomson MRT, Bishan
Midview City, 18 Sin Ming Lane, Singapore, 573960
- Full Time
- 5 Day Week
S$1800 - 2200 / month
- Collaborate with internal teams to resolve service-related issues, delivering effective solutions to enhance customer and driver satisfaction.
- Respond to email disputes from drivers and customers, providing clear and timely resolutions to maintain positive relationships.
- Attend regular team meetings to stay informed on operational goals and coordinated follow-ups for efficient task execution.
- Research and review regulatory, technical, and market issues related to sustainability, offering insights to improve processes.
- Evaluate development projects and assisted in adapting development processes to align with project needs.
- Resolve escalated customer issues promptly, fostering long-term customer loyalty and satisfaction.
- Collaborate with internal teams to enhance existing processes by creating work instructions, standard operating procedures, and standardized forms.
- Manage personal performance metrics, consistently meeting service standards and contributing to team success.
About the Employer
BRN/UEN: 201426961K
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