Guest Services Officer / Executive
-
City Hall MRT, Downtown Core
Pullman Singapore, 1 Hill Street, Singapore, 179949
- Full Time, Contract
- 5 Day Week
S$1800 - 2800 / month
- Be part of Front Office areas such as Front Desk, Executive Lounge and Concierge
- Assist guests with check-in and check-out, and other cashiering duties
- Register guests and assigns rooms according to their reservation confirmation
- Work towards maximising room revenue by upselling higher room categories to guests whenever possible
- Prepare VIP arrivals for all arrival transfer guests, loyalty member guests and suite paying guests.
- Prepare VIP list and send email out to all operations department daily.
- To recommend tourist attractions and places to visit
- Prepare VIP amenities for Gold, Platinum, Diamond, Limitless members as well as suite paying guests daily.
- Update, check and input ACDC
- Prepare Decoration for guests who opted for the package
- Maintain the privacy of all guests by ensuring their details are kept strictly confidential
- Understand all room types and work with Housekeeping to manage room status effectively
- Adhere to proper credit matters and cash handling policies and procedures
- Understand the usage of internal communication logs to communicate effectively with other colleagues
- Assist to perform Executive Lounge and Concierge duties whenever required
- Provide warm welcome and fond farewell in accordance to hotel standards and SOPs
- Be efficient in assisting guests throughout their stay, handle guest feedback, and take ownership in providing reasonable solutions
- Be familiar with hotel products and services and recommend to guests accordingly
- Alert Security or Duty Manager of suspicious looking person(s) / articles in the lobby
- Maintain complete knowledge of all hotel products and services
- Maintain the cleanliness and neatness of the Front Office areas
- Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel
- Attend all briefings, meetings and trainings as assigned by management
- Perform other reasonable duties as assigned by the management
About the Employer
BRN/UEN: 201726964N
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