[Immediate Hiring] Part Time - Customer Service Assistant

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Location:
Changi Airport MRT, Changi
50 Airport Boulevard, Singapore, 819658
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Job Types: Part Time
Timing/Shifts: 4-5 Hour’s a Day

S$13 - 15 / hour

Summary

The Customer Services Assistant assists customers at check-in counters, ensuring passenger details match travel documents and handling issues related to flight operations and automated check-in systems. They comply with safety standards, report breaches, and work in shifts to support 24/7 flight schedules. The role requires physical strength for lifting baggage, good communication skills, and the ability to handle passengers with special needs. They act as service ambassadors, responding professionally to complaints.

Duties and Responsibilities

Provide quality customer services

Service customers at the check-in counters

Verify passengers' identities at the gates

Verify information on travel documents, passports and/or visas

Provide support to special needs customers

Handle customer issues regarding irregular flight operations

Process customer documentation

Handle customer issues regarding automated check-in systems

Uphold safety and/or security standards

Interpret and follow individual safety and/or security standards in the workplace

Identify and report breaches of safety and/or security standards in the workplace

Requirements

Minimum GCE 5 “N” levels and above

Customer service experience preferred

Note: Selected candidates will be invited to attend a walk-in interview on Thursday, from 9:00 AM to 6:00 PM in Singapore.

Singaporean are encouraged to express their interest in advance.

Job summary
Join us as a Customer Services Assistant! Handle check-ins, resolve flight issues, and assist passengers. Embrace a dynamic, service-oriented role!
Key selling points
Awarded Gold for inclusion; Silver Best Company SG & MY
Annual increments, training, shuttle, travel & airport pass, service awards
Enjoy exclusive discounts on gyms, bike sharing, and childcare