Call Centre Agent (Tampines) Company Transport Provided!

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    East Region, Singapore

    East Region, Singapore

  •   Contract

Job Description:

  • Act as the first point of contact for the customers
  • Make effort to understand both internal and external customer, anticipating customer needs and giving high priority to customer satisfaction
  • Provide satisfactory explanation to customer and take remedial action where necessary
  • Provide pro-active feedback to the customer to ensure that the committed ETA is respected
  • Alert superior of recurring service failures so that corrective actions may be taken to avoid future problems

Job Requirements:

  • Min 2 years of Customer service experience
  • O level/higher NITEC
  • Comfortable in taking calls in English and 1 other language

Working Hours:

  • 5 day work week, rotating shift including weekends and public holidays 
  • Rotating shift timings: 
  1. 08.00AM to 05.30PM 
  1. 08.30AM to 06.00PM 
  1. 02.30PM to 12.00AM 
  1. 11.30PM to 09.00AM (Less than 10 Times a year)  

(Shuttle bus services provided)


About the Employer

DHL SUPPLY CHAIN SINGAPORE
BRN/UEN: 199805868N
Normally responds in 5-6 days



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