Team Leader, Visitor Management Service (Work in Outram / Up to $2,500)
-
Outram Park MRT, Outram
Outram Park MRT Station (EW16/NE3/TE17), 10 Outram Road, Singapore, 169037
- Full Time, Contract
- Shifts
S$2200 - 2500 / month
5 days work week, rotating off day
Working Hours: 7:30am to 5:00pm / 8:00am to 5:30pm / 10:30am to 8:00pm / 11:30am to 9:00pm / 12:30pm to 10pm
Responsibilities:
- Oversee the operations for Visitor Management Services
- Oversee and monitor performance of staff to ensure service levels are met
- Manage resources including manpower, equipment and supplies in daily operation
- Handle complaints/ feedback and resolve issues by performing service recovery. To escalate to Superior when need arises
- Investigate causes of discrepancies and complaints and to take corrective actions
- Disseminate operational updates/ information to staff promptly and accurately
- Conduct on-the-job training and refresher training programs
- To perform temperature taking and other data collection as and when required by the Company
- To operate and manage work areas required as per the role of a Patient Service Associate in the event of shortage of staff
- Any other relevant duties as and when assigned by the Superior
Requirements:
- At least 3 years of working experience in frontline customer service with 1 year of experience in team leading
- Prior experience in healthcare industry will be an added advantage
- Prior experience in team leading and man management
- Only Singaporeans may apply
For more information / to apply, pls contact 96254029 / 98255726
About the Employer
BRN/UEN: 198803772H
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