*Govt* Case Executive x2 [Up to $3,200 / Hillview / 1-year]
We are looking for a meticulous and service-oriented Case Executive to support case management, service administration, and customer enquiries.
- Location: Hillview
- Salary: Up to $3,200 per month
- Duration: 1-year
Key Responsibilities
- Serve as the primary point of contact and manage cases relating to service schemes and benefits.
- Handle enquiries via phone, email and online channels, ensuring timely resolution within service standards.
- Administer service schemes, benefits, contract extensions and related processes.
- Verify and maintain accurate employee and dependent records in internal HR systems.
- Investigate data discrepancies and coordinate with IT/operations teams to resolve system-related issues.
- Manage medical and dental benefit-related cases and follow up on outstanding system issues.
- Support appeals and deviation cases in accordance with internal policies and guidelines.
- Maintain accurate case records and ensure timely follow-up on enquiries and complaints.
- Work towards service KPIs, including resolution timelines, customer satisfaction and service quality.
- Keep updated on relevant policies, directives and procedural changes.
Requirements
- Singaporean (s) only.
By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec ‘s Privacy Policy (scientecconsulting.com/privacy-policy).
This authorizes us to:
Contact you about potential opportunities.
Delete personal data as it is not required at this application stage.
All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.
Lua Zhi Chin (Jeanette) - R1873831
ScienTec Consulting Pte Ltd – 11C5781
About the Employer
BRN/UEN: 200409964K
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