Capacity Operations Specialist (Manpower & Fleet)
-
Jurong East MRT, Jurong East
Singapore Wine Vault Building, 6 Fishery Port Road, Singapore, 619747
- Full Time
- 6 Day Week
S$4500 - 7500 / month
Key Responsibilities
Capacity Planning: Forecast daily, weekly, monthly and peak-season capacity needs based on warehouse volumes (picking, packing, receiving, etc.) and delivery orders, ensuring manpower and vehicle supply keeps pace with operations.
Vendor Sourcing: Source, evaluate, negotiate and onboard BPO manpower agencies, employment agencies (EA), carriers, fleet partners and crowdsourced delivery platforms to build a diversified and reliable capacity pool.
Vendor Management: Set SLAs and KPIs (fill rate, attendance, on-time rate, error rate, cost); conduct regular performance reviews, reconciliation and vendor tiering.
Driver Recruitment & Management: Lead recruitment, onboarding, scheduling, training, performance and retention of in-house full-time and part-time drivers.
Cost Control: Benchmark market rates, design pricing models (per hour, per trip, per drop) and manage unit capacity costs.
Compliance: Work with HR to ensure compliance with MOM, CPF, work pass and quota regulations; verify vendor credentials (e.g. EA licences).
Data & Systems: Build capacity dashboards and drive adoption of scheduling and TMS tools to improve labour and fleet productivity.
Peak Season & Contingency: Secure capacity buffers for campaigns and peak seasons, and manage contingency dispatch.
Requirements
- At least 3 years of experience in capacity, manpower or vendor management in logistics, warehousing or last-mile delivery in Singapore; e-commerce, 3PL or cold-chain experience is a plus.
- Familiar with Singapore's BPO, manpower outsourcing, carrier and fleet market; an existing vendor network is a strong advantage.
- Working knowledge of MOM work pass, quota and CPF rules.
- Strong analytical skills; proficient in Excel or dashboards for capacity analysis.
- Strong negotiation and communication skills; able to work independently in a fast-paced, high-growth environment.
- Fluent in English; Mandarin is a plus for communicating with China-based teams.
About the Employer
BRN/UEN: 202245757M
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