IT Helpdesk Engineer

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  •  
    Pasir Panjang MRT, Queenstown

    Haw Par Villa MRT Station (CC25), 270 Pasir Panjang Road, Singapore, 117396

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  •   Full Time, Contract
  •   Shifts

S$2800 - 3100 / month


Responsibilities:

  • Provide Level 1 IT support for end users (hardware, software, email, and network issues)
  • Follow up on outstanding incidents and escalate when required
  • Log, update, and resolve tickets within SLA
  • Perform user account administration and basic troubleshooting
  • Coordinate with internal teams and vendors for issue resolution
  • Prepare daily, weekly, and incident reports

Requirements:

  • Minimum 1-2 years of IT Helpdesk/Desktop Support experience
  • Familiar with ticketing systems and IT support processes
  • Able to monitor reports and respond to alerts promptly
  • Good communication and documentation skills
  • Willing to work shifts

EA Personnel Name: Bernadette Koh
EA Personnel No: R1877924
EA License No: 90C4037


About the Employer

GOLDTECH RESOURCES PTE LTD
BRN/UEN: 199205114D


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