Service Desk Engineer/IT Helpdesk Engineer

Urgent Featured
  •  
    Central Region, Singapore

    Central Region, Singapore

  •   Contract
  •   Shifts

S$2000 - 3000 / month


Key Responsibilities

  • Ability to communicate at all levels, both technically and non-technically
  • Basic L1 desktop/network support activities
  • Strong customer focus with prior experience in a customer service role
  • Demonstrate ability to appropriately deal with difficult clients and situations with the ability to negotiate mutually satisfactory outcomes
  • Adherence to 24 X 7 roster
  • Log/Validate all contacts Call Handling Database
  • Resolve a high percentage of customer problems using the relevant tools and systems
  • Manage end to end all calls logged, providing regular updates to customers on call status
  • Complete follow-on actions as appropriate
  • Invoke Escalation Procedures within defined time frames
  • Shift : 12 hours Shift per day (7am-7pm AND 7pm-7am) - Shift will be as per the roaster

---------------------------

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

About the Employer

U3 INFOTECH PTE. LTD.
BRN/UEN: 200208229H
View employer profile

Share this to your friends



Save

A few more jobs you might be interested in

🚨🖥️ UBI | TEMP TECHNICIAN | $12/HR | MON - Sat/Sun | 1-MONTH CONTRACT 🖥️🚨 - SC

  •   Contract
  •   Various Location

  S$ 12 - 18S$ 12  per hour   Rapid Recruitment Asia Pte Ltd
  Last updated on 07 Oct 2026

CONTRACT | ELECTRONICS REPAIR TECHNICIAN | BEDOK | Gross $2500 onwards/month

Featured
  •   Contract
  •   Bedok South MRT, Bedok

  S$ 2000 - 2300S$ 2000  per month   ORIENTAL AVIATION INTERNATIONAL PTE. LTD.
  Last updated on 07 Oct 2026

Facilities Technician (EAST)

Featured
  •   Contract
  •   East Region, Singapore

  S$ 3200  per month   WGT EHR PTE. LTD.
  Last updated on 07 Oct 2026

Contract IT Desktop Support Technician (6 Months)

Featured
  •   Contract
  •   East Region, Singapore

  S$ 2300 - 3000S$ 2300  per month   Tanah Merah Country Club

Normally responds in 6-7 days

  Last updated on 06 Oct 2026

Manufacturing Technician🛠️ Joo Koon📍No Exp 🆗$2100 ✅ HIGH OT🤑 #URGENT❗ RRKC

Featured
  •   Contract
  •   West Region, Singapore

  S$ 2000 - 2200S$ 2000  per month   RAPID RECRUITMENT ASIA PTE. LTD.

Normally responds in 3-4 days

  Last updated on 04 Oct 2026

Technician@ Jalan Boon Lay (Singaporean Only)

Featured
  •   Contract
  •   West Region, Singapore

  S$ 2500 - 2600S$ 2500  per month   SOON XING ENGINEERING PTE. LTD.

Normally responds in 6-7 days

  Last updated on 04 Oct 2026

IT Support Assistant | $2600 to $3000 | 5 Days | Shift | Jurong #5252

Featured
  •   Contract
  •   Jurong East MRT, Jurong East

  S$ 2600 - 3000S$ 2600  per month   PERSOL Outsourcing Pte Ltd

Normally responds in 3-4 days

  Last updated on 04 Oct 2026

*URGENT HIRING* ENTRY LEVEL IT ADMIN CONTRACT TILL MARCH 2027! UP TO $2600/5 DAY/NORTH

Featured
  •   Contract
  •   Toa Payoh MRT, Toa Payoh

  S$ 2400 - 2600S$ 2400  per month   OPUS IT SERVICES PTE LTD
  Last updated on 04 Oct 2026

Technician (Electrical, Railway Project, AMK)

Featured
  •   Contract
  •   Ang Mo Kio MRT, Ang Mo Kio

  S$ 1200 - 2000S$ 1200  per month   Call Lade Enterprises Pte Ltd

Normally responds in 3-4 days

  Last updated on 04 Oct 2026

Test Engineer | Singaporean Only !

Featured
  •   Contract
  •   East Region, Singapore

  S$ 4000 - 4500S$ 4000  per month   APBA TG HUMAN RESOURCE PTE. LTD
  Last updated on 04 Oct 2026