Sales Associate / Client Advisor (Premium / Luxury - Fashion, Jewellery and Watches)
We partnering with some of the international brands within luxury / premium fashion / watches, jewellery and lifestyle on the ground in their search for passionate individuals to join their teams.
[Your Impact]
Achieving the Performance Targets
- Consistently achieve of exceed the assigned sales goals set by management
- Develop existing & recruiting new clientele, using the various CRM tools
- Achieve the non-sales KPIs including but not limited to Net promoter score, Client Recruitment etc.
Optimizing Client Satisfaction
- Be the ambassador for the assigned brand, able to provide a meaningful storytelling / consultation on the multiple offerings of the brand.
- Discover the needs of the clients through meaningful inquisition, delivering a compelling client experience that is individually crafted
- Be the very first line of objection handling when navigating difficult situations e.g. returns, repairs, problems with purchases.
Store Operations
- As a team, ensure the operational readiness of the store by participating in the opening and closing, ensuring inventory accuracy by participating in the stock taking, stock counting, loss-control investigations, compliance.
- Perform the cashiering accurately
- Ensure items are adjusted according to the global VM guidelines
Others
- Any adhoc activities, as assigned by the Store Leads
[Key Competencies]
- Minimum 2 Years of related experience in retail, hospitality or service.
- Good instinct and passion for the assigned category
- Effective sales driver, with good upselling and cross selling techniques due to the nature of the job
- Good communications skills as job emphasizes presentation to clients and collaboration between colleagues
- Effective time and task management, innate ability to handle pressure when juggling various KPIs and tight timelines
- Good Team Player
EA Personnel No: R1440234
EA License No: 19C9592
About the Employer
BRN/UEN: 201539319W
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