Store Manager

Urgent Featured

Location:
Orchard Boulevard MRT, Orchard
Takashimaya Shopping Centre, 391 Orchard Road, Singapore, 238872
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Job Types: Full Time
Timing/Shifts: 5 Day Week

S$3000 - 3400 / month

As the (Asst) store manager, you are responsible to see that all business opportunities are maximized through efficient sales floor management while ensuring the Wanderlust + Co offline experience standards are maintained at all times.
Sales & floor management
- Achieve and exceed sales targets by optimizing team schedules
- Drive team to exceed their sales targets
- Develop and execute plans to boost business and maximize product performance, leveraging on visual merchandising, selling techniques and store promotions
-Be up-to-date on market trend and proactively share feedback with HQ on local market knowledge, commercial suggestions, and customers’ feedback, leveraging on the expertise and knowledge within the team
- Ensure the visual merchandising and overall upkeep of the store is well-maintained at all times
Customer Service
- Ensure high levels of customer satisfaction through professional and excellent customer service including proactively handling issues raised by customers
- Strengthen customer loyalty by building relationships with all customers especially VIP customers
Team
- Recruit, train and coach retail associates in product knowledge, sales techniques, customer services and company procedures
- Ensure effective communication and encourage information sharing and development through routine briefings
- Set individual goals – proactively assess performance against expectations
- Create positive and harmonious work environment
- Be role model demonstrating sales leadership and excellent customer service to team member
Operations
- Ensure policies, brand standards and grooming guidelines are communicated and implemented
- Ensure effective and efficient organization for inventory for the protection of company’s assets
- Staff planning and workforce management, optimizing team scheduling for sales goals
- Support HQ team in inventory management