Case Management Officer | 1 Year

  •   Full Time
  •   5 Day Week

S$3200 / month


-
 

A public sector organisation focused on national defence, security operations, manpower administration, and policy implementation, supporting the nation's security and operational readiness.

 

Location: Gombak Drive
Mon - Thu (8am - 5.30pm) Fri (8am - 5pm)
$2.8k - $3.2k


Responsibilities

  • Handle customer enquiries and service scheme cases via phone, email, and other channels
  • Manage service schemes, benefits processing, and contract administration
  • Maintain and update records accurately in HR and case management systems
  • Investigate and resolve data discrepancies and system-related issues
  • Handle appeals, complaints, and follow-up actions professionally
  • Ensure compliance with policies, service standards, and resolution timelines
  • Work closely with stakeholders and contribute to team performance targets


Requirements

  • Proficient in Microsoft Office
  • Strong communication and customer service skills



To help us review your application faster, please complete the short Recruiter Agent screening when you receive the link.



Yana Norzamry | Personnel Registration No: R26160959 | EA Licence No.91C2918

 



About the Employer

ADECCO PERSONNEL PTE LTD
BRN/UEN: 198500164K
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