Retail Assistant (VIVAIA)

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Location:
Tai Seng MRT, Hougang
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Job Types: Full Time
Timing/Shifts: 5 Day Week

S$2300 - 2999

VIVAIA is a modern fashion footwear brand that combines style, comfort, innovation and sustainability. We are looking for passionate and customer-focused Brand Advisors to join our retail team and deliver an exceptional shopping experience to every customer.

As a Brand Advisor, you will be the face of VIVAIA. You will engage customers, understand their needs, introduce suitable products, and create a memorable brand experience while achieving individual and store sales targets.

Responsibilities:

Welcome and engage customers in a warm, professional and approachable manner.
Provide personalised product recommendations and styling advice.
Build strong relationships with customers and encourage repeat visits..
Develop strong knowledge of VIVAIA's products, collections, materials, designs, features and benefits.
Stay updated on new collections, promotions and product launches..
Assist customers throughout the full sales journey, from product selection to checkout.
Support the store in achieving key sales KPIs and business objectives.
Maintain a clean, organised and visually appealing store environment.
Assist with stock receiving, stock replenishment and inventory checks.
Handle POS transactions and payments accurately.
Support opening and closing procedures when required
Assist with exchanges, returns and other customer service matters according to company policy

Requirements:

Minimum 1–2 years of retail, fashion, footwear, beauty, lifestyle or customer service experience preferred.
Candidates without retail experience but with a strong passion for fashion and customer service are welcome to apply.
Excellent communication and interpersonal skills.
Strong interest in fashion, footwear and lifestyle products.
Confident in engaging and communicating with customers.
Sales-driven and motivated by achieving targets.
Comfortable working in a fast-paced retail environment.
Able to work retail shifts, weekends and public holidays.