🔥X4 Customer Service Agent @ Ubi [6 MONTHS]🔥
6 months commitment, Monday to Friday
Office hours: Monday to Friday, 9:00 AM – 5:00 PM
Key Responsibilities
- Serve as the first point of contact for Members of Public, handling enquiries professionally and confidently.
- Build strong understanding of customer needs, anticipate concerns, and deliver solutions with customer satisfaction as a priority.
- Provide clear explanations and take ownership of issues through effective follow-up and resolution.
- Accurately document all interactions in the designated case management system.
- Maintain high standards of communication, empathy, and professionalism in every interaction with Members of Public.
- Coordinate with internal Points of Contact (POCs) and external stakeholders to ensure timely case resolution and closure.
What We’re Looking For
- At least 1 year of customer service or call-centre experience.
- O-Level / Higher NITEC qualification or equivalent
We regret to inform that only shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd ("PERSOL") and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy.
PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • R25157681 (Lau Jing Wen)
About the Employer
BRN/UEN: 200007268E
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