Customer Operations Executive (Email Team)
-
Upper Thomson MRT, Bishan
Entrance/Exit A (Towards AMK), Marymount MRT Station (CC16), 60 Marymount Road, Singapore, 573993
- Full Time, Contract
S$2900 - 3000 / month
We are seeking a detail-oriented Customer Operations Executive to manage customer refund enquiries and support end-to-end case resolution.
Working days: Monday - Friday
Working hours: 9.00am - 6.00pm
Location: Nearest MRT Marymount (Hybrid)
Contract: 1 month, renewable and convertible to perm
Start date: 3 November 2026
- Handle customer enquiries and refund-related cases via email and approved communication channels.
- Create, update, and maintain customer cases in the CRM system.
- Review transaction records and supporting documents to assess refund eligibility.
- Process approved refunds accurately and within established timelines.
- Maintain accurate documentation and ensure compliance with data privacy requirements.
- Monitor outstanding cases and escalate complex issues when necessary.
Requirements
- Diploma in any field
- Experience in customer service, contact centre operations, administration, claims, refunds, or case management.
- Experience using CRM systems is an advantage.
- Strong attention to detail with the ability to handle high volumes of cases accurately.
- Excellent written and verbal communication skills.
To apply, simply click "APPLY" and submit your curriculum vitae (CV) through GO, the official PERSOL job application platform. We regret to inform only shortlisted candidates will be notified. By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.co.... You acknowledge that you have read, understood, and agree with the Privacy Policy. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394
About the Employer
BRN/UEN: 200007268E
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