Helpdesk Officer (Banking, 5 Days, CBD Area)
-
Great World MRT, River Valley
- Full Time
- 5 Day Week
S$3324 - 3325 / month
Key Responsibilities
- Customer Assistance:
- Provide prompt and courteous assistance to customers with their general inquiries regarding banking services, products, and digital platforms.
- Guide customers through self-service options available on digital channels (e.g., mobile banking app, online banking portal, ATMs).
- Digital Adoption and Education:
- Proactively engage with customers to understand their banking needs and identify opportunities for digital adoption.
- Educate customers on the benefits and functionalities of the bank's digital platforms, including online banking, mobile banking, and cashless payment solutions.
- Product and Service Knowledge:
- Maintain a comprehensive and up-to-date knowledge of the bank's latest products, services, and digital offerings.
- Actively learn about new features and updates to digital platforms to effectively communicate them to customers.
- Customer Relationship Management:
- Build and maintain strong, positive relationships with customers by providing exceptional service and support.
- Interested candidates may apply through the application system. Shortlisted candidates will be notified.
PERSOL Singapore Pte Ltd • RCB No. 200007268E EA License No. 01C4394 • EA Registration No. R23111944 (Loh Hui Ru Clara)
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy. Our full Privacy Policy is available at https://www.persolsingapore.co.... If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries.
About the Employer
BRN/UEN: 200007268E
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