IT Support | Desktop Engineer - 12 months contract
-
Bugis MRT, Downtown Core
Bugis MRT Station (EW12/DT14)/ Tan Quee Lan St, Tan Quee Lan Street, Singapore, 188108
- Contract
S$2500 - 3500 / month
Location (Nearest MRT): Central Area
Salary: Up to $ 3,100 (Depends on Qualification & Relevant Work Experience)
Performance Bonus: Up to 1 Month
Duration of Work: 1 Year Renewable Contract
Working Hours - Normal Office Hours
Monday to Friday, 8:30 AM – 6:00 PM
Responsibilities
- Performed Desktop Support services to users
- This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
- Perform imaging/re-imaging / troubleshooting / configuration
- Perform asset inventories
- Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
- Updates Incident records
- Creates and updates work instructions (where necessary)
- Document standards and procedures (where necessary)
Requirement:
- Minimum 1 year of hands-on experience in desktop support, with proven expertise in troubleshooting hardware, software, and end-user technical issues.
EA License No: 13C6342
About the Employer
BRN/UEN: 201302617D
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