🚀 Service Desk Support | Up to $3.5K + Allowances
-
Toa Payoh MRT, Toa Payoh
- Contract
- 5 Day Week
S$3000 - 4000 / month
- Location: 351 Braddell Road (Nearest MRT: Braddell)
- Working Hours: 5-day work week, including weekends
- Shift Pattern: Quarterly rotating shifts
- ☀️ Day Shift: 6:45 AM – 7:15 PM
- 🌙 Night Shift: 6:45 PM – 7:15 AM
- Contract: 12 months, extendable
- Salary: Up to $3,500/month
- Fixed Allowance: +$400/month
- Night Shift Allowance: +$45 per night shift
Job Requirements
- Provide Service Desk and Customer Experience support to internal and external stakeholders.
- Manage and follow up on incidents and service requests, ensuring timely resolution and escalation where required.
- Coordinate release notifications and service updates with relevant stakeholders.
- Communicate clearly with L2/L3 technical teams, banking participants and scheme owners.
- Assist in identifying and troubleshooting issues relating to payment systems and services.
- Maintain accurate records of incidents, requests and resolutions.
- Provide professional and responsive support while ensuring a positive customer experience.
Job Requirements:
- Minimum Diploma in any discipline.
- Fresh graduates / O-Level holders are welcome to apply.
- Prior experience in Customer Service, Helpdesk, Service Desk or Banking is advantageous.
- Candidates from Bank Contact Centre backgrounds are welcome.
- Good understanding or interest in payment systems.
Interested applicants, apply now directly on FastJobs 🤩
Only shortlisted candidates will be notified 🥳
Kwek Xin Yee | R26161679
Associate Consultant
RecruitFirst Pte Ltd
EA License No: 13C6342
About the Employer
BRN/UEN: 201302617D
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