Visitor Experience Agent, Attractions (Temp)

Job Responsibilities

• Provide excellent Visitor Experience and ensuring the smooth running of the daily operations at MBS Attractions (Museum, SkyPark, Sampan Rides and Digital Light Canvas).
• Engage visitors in a positive and professional manner while proactively promoting the various Attractions.
• Proactively working in (but not exclusive to) the main admissions and all public areas of the various Attractions as deployed.
• Assist visitors with enquiries and where applicable directing them to the appropriate source of information.
• Provide guidance to all casual staff in visitor engagement and operations.
• Adhere to all Standard Operating Procedures (SOP) and Service Quality Review Standards (SQR) of the Attractions.
• To be equipped with good product knowledge of all offerings available to visitors.
• When deployed at the museum, ensure that artifacts are safeguarded.
• To maintain a high standard of cleanliness at all workstations, whilst complying with all health and safety standards.
• Project a professional presence, both verbally and in appearance, at all times.
• Perform shift duties responsibly and is accountable to the Assistant Manager/Manager for the smooth running of the day-to-day shift operations and any other duties assigned.

Job Requirements

Education & Certification

• Diploma in Tourism / Hospitality or equivalent is preferred or a Certificate in Hospitality Operations from a recognized institution.

Experience

• Prior experience in the hospitality and tourism industry will be an advantage.

Other Prerequisites

• Excellent guest relations and communication skills.
• Keen to work in the Attractions industry, with a passion for learning and people engagement.
• Motivated with high energy, and able to appreciate a dynamic, fast-paced environment.
• Able to apply good judgment and discretion while maintaining a calm demeanor in high volume or stressful situations.
• Enjoy working with people of all ages.
• Well-groomed and professional disposition.