Visitor Experience Agent, Attractions (Temp)
-
Bayfront MRT, Downtown Core
The Shoppes at Marina Bay Sands, 2A Bayfront Avenue, The Shoppes at Marina Bay Sands, Singapore, 018958
- Contract
- 5 Day Week
Job Responsibilities
- Provide excellent Visitor Experience and ensuring the smooth running of the daily operations at MBS Attractions (Museum, SkyPark, Sampan Rides and Digital Light Canvas).
- Engage visitors in a positive and professional manner while proactively promoting the various Attractions.
- Proactively working in (but not exclusive to) the main admissions and all public areas of the various Attractions as deployed.
- Assist visitors with enquiries and where applicable directing them to the appropriate source of information.
- Provide guidance to all casual staff in visitor engagement and operations.
- Adhere to all Standard Operating Procedures (SOP) and Service Quality Review Standards (SQR) of the Attractions.
- To be equipped with good product knowledge of all offerings available to visitors.
- When deployed at the museum, ensure that artifacts are safeguarded.
- To maintain a high standard of cleanliness at all workstations, whilst complying with all health and safety standards.
- Project a professional presence, both verbally and in appearance, at all times.
- Perform shift duties responsibly and is accountable to the Assistant Manager/Manager for the smooth running of the day-to-day shift operations and any other duties assigned.
Job Requirements
Education & Certification
- Diploma in Tourism / Hospitality or equivalent is preferred or a Certificate in Hospitality Operations from a recognized institution.
Experience
- Prior experience in the hospitality and tourism industry will be an advantage.
Other Prerequisites
- Excellent guest relations and communication skills.
- Keen to work in the Attractions industry, with a passion for learning and people engagement.
- Motivated with high energy, and able to appreciate a dynamic, fast-paced environment.
- Able to apply good judgment and discretion while maintaining a calm demeanor in high volume or stressful situations.
- Enjoy working with people of all ages.
- Well-groomed and professional disposition.
About the Employer
BRN/UEN: 200507292R
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