Customer Service Officer (Shift Work & Office Hours)
Key Responsibilities:
Patient Service & Registration
- Register patients and update their personal details accurately in the system.
- Handle patient appointments, admissions, discharges, and transfers.
- Check patients' eligibility for subsidies, insurance, and financial assistance schemes.
- Attend to enquiries from patients and visitors through the counter, phone, or online channels.
- Guide patients on clinic procedures, waiting times, and the next steps of their visit.
Billing & Payment Support
- Prepare bills and explain payment options, subsidies, and insurance claims to patients.
- Process payments and assist with basic billing enquiries or discrepancies.
- Refer complex billing matters to the relevant finance team when necessary.
Administrative & Operational Support
- Maintain accurate patient records and update information in the hospital system.
- Manage queues and support smooth patient flow across different service areas.
- Work closely with healthcare teams to support daily clinic or hospital operations.
- Perform general administrative and other ad-hoc duties as assigned.
Job Requirements:
- Minimum GCE N/O Level
Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button. We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.
JobStudio Pte Ltd
EA License No: 10C4754
EA Personnel: Pearly Poh
EA Personnel Reg No: R2089904
About the Employer
BRN/UEN: 201021424D
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