Contact Centre Executive - Operations | Healthcare | (Woodlands South & Macpherson) – Up to $3,250
-
Woodlands South MRT, Woodlands
- Full Time, Contract
- 5 Day Week
S$2750 - 3500 / month
If you enjoy helping people, communicating with different stakeholders, and working in a fast-paced environment, we'd love to hear from you! ✨
Responsibilities:
- Handle customer enquiries via phone, email, live chat, and messaging; escalation of information
- Manage emergency and fire-related communication protocols
- Support emergency activations such as Code Blue and Trauma Activation
- Coordinate with internal departments on enquiries and requests
- Handle customer feedback and maintain accurate CRM records
- Participate in trainings, tests, and audits when required
Salary & Benefits:
- Junior: up to $2,750
- Senior: up to $3,250
- Yearly bonus
- 5-day work week between Mon-Sun (rostered shift)
- Structured Training Provided
- Opportunity to build a career in the healthcare sector
Working Hours (Rostered Shift):
- AM: 7:30AM – 5:00PM
- PM: 11:30AM – 9:00PM
Requirements:
- Customer service-oriented with good interpersonal skills
- Proficient in MS Office and data entry
- Able to work independently and as a team
This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions.e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Group’s PDPA and e2i’s PDPA.
About the Employer
BRN/UEN: 199601730C
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