Senior Manager - Applications (Tuas)
-
Gul Circle MRT, Pioneer
60 Pioneer Rd, 60 Pioneer Road, Singapore, 628509
- Full Time
- 5 Day Week
Job Summary
The Head of Application IT Service Operations is responsible for the end-to-end stability, performance, and continuous improvement of the organization's business-critical applications in production. This role owns the operational lifecycle of applications post-go-live — incident, problem, and change management — ensuring service levels are met, risks are proactively managed, and the application landscape supports business objectives reliably and efficiently.
This is a senior leadership role that bridges business stakeholders, application development/vendor teams, and infrastructure operations to deliver a seamless, high-quality service experience.
Job Requirements
- Bachelor's degree in Information Technology, Computer Science, or related field;
- Master's degree is an added advantage
- 12+ years of progressive IT experience, with 5+ years in a leadership role managing application support/service operations teams
- Proven experience managing production support for large-scale enterprise applications (e.g., ERP such as SAP, CRM, financial planning/CPM platforms, or similar)
- Strong knowledge of ITIL framework (ITIL v4 certification preferred)
- Demonstrated experience managing outsourced/managed service provider relationships and contracts
- Experience with ITSM tooling (ServiceNow, BMC Remedy, Jira Service Management, or similar)
- Track record of managing 24x7 support operations and major incident management
- Experience operating in a regulated or enterprise environment with data residency/compliance requirements is a plus
- Able to commute to work daily for work
About the Employer
BRN/UEN: 200412267E
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