Click & Collect E-Commerce Coordinator (Part-time/Millenia Walk)
-
Marina Bay MRT, Downtown Core
Millenia Walk, 9 Raffles Boulevard, Singapore, 039596
- Part Time
- 4 Day Week
S$12 / hour
Key Highlights
- Hourly Salary: $12/hr
- Working Location Harvey Norman Millenia Walk
- 4 Days Work Week (Must work both weekends and Public Holidays) 10:30am to 9:30pm (2-hour break)
- Training Provided
- Career Growth Opportunities
We are seeking a proactive and customer-focused E-Commerce Coordinator to join our growing E-Commerce team. In this role, you will support the daily operations of the Click & Collect Centre, ensuring smooth order fulfillment processes and delivering exceptional customer service to create a seamless online shopping experience for our customers.
Key Responsibilities
- Attend to customers at the Click & Collect Counter on enquiries, concerns, and requests regarding eCommerce orders.
- Maintain and provide a high level of customer service at all times to fulfill customers' eCommerce orders.
- Support the eCommerce Operations team in the processing of eCommerce orders and customer returns.
- Coordinate with retail stores and third-party delivery partners to ensure all orders and returns are fulfilled accurately and on time.
- Responsible for the day-to-day operations of the Click & Collect Centre.
- Monitor and provide prompt follow-up on customer enquiries, order statuses, and service-related issues.
- Ensure accurate handling, processing, and documentation of customer orders and returns.
- Maintain a clean, organized, and efficient work environment within the Click & Collect Centre.
- Participate in ad hoc duties, projects, and operational activities assigned by management.
Requirements
- Min. 1 year of experience in customer service, retail operations, eCommerce, logistics, or a related field.
- Experience in order fulfillment, Click & Collect operations, or eCommerce support will be an advantage.
- Min. GCE 'N' Level or equivalent.
- Proficient in basic computer applications and comfortable using online ordering systems.
About the Employer
BRN/UEN: 198902241N
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