Technical Operations Support Analyst
-
Ang Mo Kio MRT, Ang Mo Kio
AMK Hub, 53 Ang Mo Kio Avenue 3, Singapore, 569933
- Contract
- 5 Day Week
S$5500 - 6500 / month
Key Qualifications:
Ability to adapt and thrive in a dynamic, fast-paced environment.
Strong organizational skills with the ability to prioritize tasks effectively.
Strong analytical skills with the ability to gather and interpret data effectively.
Excellent troubleshooting skills and familiarity with a variety of systems, ideally both hardware and software.
Advanced knowledge of macOS and iOS troubleshooting, including hardware/software isolation theory.
Proficiency in network configuration and troubleshooting, including VPN.
Experience running diagnostics and performing firmware updates to resolve hardware/software issues.
Comfortable working with services, protocols, and concepts such as SSH, SMB, and VNC.
Proven ability to meet deadlines without compromising quality.
Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
Detail-oriented with a commitment to accuracy and efficiency.
Bachelor's degree in a related field or equivalent work experience.
Comfort with Command Line Interface (CLI) is a plus.
Experience operating Windows and Linux systems is a plus.
Basic knowledge of AppleScript, Automator, and Python is a plus
Responsibilities:
Drive and organize investigations, ensuring timely completion and alignment with organizational objectives.
Foster collaboration with cross-functional teams to manage testing activities effectively.
Provide second-level support for escalated technical issues, resolving them promptly to minimize operational disruptions.
Triage arising issues in the field, prioritizing them based on urgency and impact on operations.
Gather and analyze metrics to identify opportunities for improving resource allocation and operational efficiency.
Utilize hands-on experience to troubleshoot system issues and ensure smooth functionality across all operational systems.
EA License No: 02C3423
About the Employer
BRN/UEN: 199505951H
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