Customer Service Officer/Team Lead

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  •  
    Upper Thomson MRT, Bishan

    Midview City, 18 Sin Ming Lane, Singapore, 573960

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  •   Full Time
  •   5 Day Week

S$1800 - 3000 / month


  • Collaborate with internal teams to resolve service-related issues, delivering effective solutions to enhance customer and driver satisfaction.
  • Respond to email disputes from drivers and customers, providing clear and timely resolutions to maintain positive relationships.
  • Attend regular team meetings to stay informed on operational goals and coordinated follow-ups for efficient task execution.
  • Research and review regulatory, technical, and market issues related to sustainability, offering insights to improve processes.
  • Evaluate development projects and assisted in adapting development processes to align with project needs.
  • Resolve escalated customer issues promptly, fostering long-term customer loyalty and satisfaction.
  • Collaborate with internal teams to enhance existing processes by creating work instructions, standard operating procedures, and standardized forms.
  • Manage personal performance metrics, consistently meeting service standards and contributing to team success.

About the Employer

LUMENS GROUP
BRN/UEN: 201426961K
Normally responds in 6-7 days

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