Hotel Bellhop / Front Desk Agent
-
Novena MRT, Novena
Hotel Royal, 36 Newton Road, Singapore, 307964
- Full Time
- Shifts
S$1800 - 2800 / month
JOB SCOPE
Bellhop will be responsible to greet the guests upon their arrival at the Hotel, offering assistance to carry the luggage's and directing them to the reception counter for check-in.
Front Desk Agent will assist in attending and serving the section which he/she is been assigned.
JOB DESCRIPTION
Bellhop
- Handling luggage, delivery messages, parcels, faxes etc. for guests.
- Monitor the Front driveway at all times.
- Open vehicle doors for incoming and outgoing guests/patrons.
- Accompany the guests to the assigned rooms, explain and sell all facilities in the room and hotel.
- Provide service and any request or inquiry to guests.
- Maintain the conditions of the equipment, e.g. polishing
- Perform other duties as and when assigned by the Management.
Front Desk Agent
- Responsible to attend, serve and assist the guests in their esquires and/or services needed in checking in and checking out.
- Provide excellent guest and or customer service to ensure that the guests/customers’ needs and wants are attended.
- Escort guests to their allocated guests’ rooms and show them the amenities in the rooms.
- Assist in carrying their luggage and/or hand-carried luggage to their rooms and/or to the
- lobby areas for checking out.
- Good interpersonal communication skills are needed to be able to listen and resolve problems and/or inquiries put forth by the guests/customers.
JOB REQUIREMENTS
Bellhop/Front Desk Agent
- Possess at least a GCE ‘N’ Level/Lower Secondary or equivalent
- At least 1 year of experience in related field
- Able to communicate in Chinese is an advantage to handle guest from China.
- Able to lift heavy and large items, e.g. handle luggage for guests.
- Able to work on three (3) rotating shifts jobs, 6 days’ work week including Saturdays, Sundays and Public Holidays.
OTHER INFORMATION
- Annual Wage Supplement (13th month bonus) / Yearly Bonus
- Outpatient medical benefits / Flexible benefits
- Other benefits
About the Employer
BRN/UEN: 196800298G
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