Coffee Operations Manager
-
Raffles Place MRT, Downtown Core
+ 5 others
- Full Time
- 5 Day Week
S$3000 - 3500 / month
Key Responsibilities
1. Coffee Quality & Standards
* Establish and oversee coffee dial-in protocols, brewing parameters, calibration, and sensory evaluation.
* Maintain consistent quality standards across espresso, filter coffee, alternative milk, and seasonal beverages.
* Oversee equipment performance, preventive maintenance, and basic troubleshooting.
2. Leadership & People Development
* Lead and develop the barista team, fostering service excellence, craftsmanship, and operational discipline.
* Establish structured training in extraction, sensory skills, workflow, latte art, and guest communication.
* Oversee scheduling, station allocation, performance appraisals, and team development.
3. Operations & Inventory Control
* Oversee bar readiness, inventory management, stock rotation, wastage tracking, and maintenance records.
* Coordinate with roasters, suppliers, and equipment distributors to maintain supply quality and cost control.
* Ensure compliance with hygiene, workplace safety, and food handling standards.
4. Guest Experience & Brand Advocacy
* Uphold hospitality standards and ensure professional, consistent guest engagement.
* Promote coffee knowledge through storytelling, origin education, brewing insights, and product guidance.
Requirements & Qualifications
* Minimum 10 years of progressive specialty coffee industry experience
* Advanced knowledge of extraction, brewing, sensory analysis, TDS, refractometry, milk texturing, and water chemistry.
* Proven leadership in team training, performance management, and maintaining quality standards in high-volume environments.
* Hands-on expertise in bar operations, inventory control, wastage tracking, and equipment maintenance.
* Strong organizational, communication, and decision-making skills; adaptable under pressure and committed to continuous improvement.
* SCA certifications in Barista Skills, Brewing or Sensory Skills are highly advantageous.
About the Employer
BRN/UEN: 202235299N
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